Cancellation & Refunds

Simple, flexible subscription management with transparent billing and easy cancellation options.

Last updated: 8th February, 2025

Our Subscription Principles

We believe in flexible, transparent subscriptions that put you in control of your billing and account.

Easy Cancellation

Cancel your subscription anytime directly from your account settings with just a few clicks.

No Commitment

Monthly subscriptions with no long-term commitments. You only pay for what you use.

Transparent Billing

Clear billing cycles with advance notifications before any charges are processed.

Immediate Effect

Cancellations take effect at the end of your current billing period with continued access.

1. Overview

HireSpark operates on a monthly subscription model designed to provide flexibility and transparency. You can upgrade, downgrade, or cancel your subscription at any time through your account settings.

This policy outlines our cancellation procedures, billing cycles, and refund terms to ensure you have a clear understanding of how subscription management works on our platform.

2. Subscription Model

Monthly Billing Cycles

  • All subscriptions are billed monthly on the same date you initially subscribed
  • Billing occurs automatically unless you cancel before your next billing date
  • You receive an email notification 3 days before each billing cycle

Plan Changes

  • Upgrade to a higher plan takes effect immediately with prorated billing
  • Downgrade to a lower plan takes effect at your next billing cycle
  • No penalties or fees for changing plans

3. How to Cancel Your Subscription

Cancellation Steps

1

Log into Your Account

Access your HireSpark account through our website or mobile app

2

Navigate to Account Settings

Go to "Settings" → "Subscription" → "Manage Subscription"

3

Click "Cancel Subscription"

Confirm your cancellation and provide optional feedback

4

Receive Confirmation

Get an email confirmation with your subscription end date

Important Notes

  • • Your subscription remains active until the end of your current billing period
  • • You retain full access to all features until your subscription expires
  • • Cancellation confirmation emails are sent immediately
  • • You can reactivate your subscription at any time before it expires

4. Refund Policy

No Refund Policy

HireSpark operates on a monthly subscription model with no refunds for partially used billing periods. This policy is similar to other subscription services like Spotify, Netflix, and Adobe Creative Cloud.

When you cancel your subscription, you continue to have access to all paid features until the end of your current billing cycle, ensuring you receive the full value of your payment.

Why No Refunds?

  • • Monthly billing provides flexibility and low commitment
  • • You receive full access until subscription expires
  • • Free trial available to test our services
  • • Operational costs are incurred immediately upon service usage

Exceptions

  • • Technical errors resulting in duplicate charges
  • • Unauthorized transactions (subject to investigation)
  • • Service outages exceeding 48 consecutive hours
  • • Billing errors on our part

5. Account Access After Cancellation

During Active Period

After canceling, you retain full access to all premium features until your subscription expires:

  • Continue using all AI-powered tools and features
  • Access to your saved resumes, cover letters, and profiles
  • Export and download your data and documents

After Subscription Expires

Once your subscription ends, your account transitions to our free tier:

  • Access to basic features as per our Foundation plan
  • Your data and documents remain safely stored
  • Option to reactivate your subscription at any time

6. Failed Payments & Account Suspension

Payment Failure Process

1

Immediate Notification

Email alert about failed payment with retry instructions

2

Grace Period (3 Days)

Continue using premium features while we attempt to process payment

3

Account Downgrade

Automatic transition to free tier if payment cannot be processed

7. Contact & Support

If you have questions about billing, cancellation, or need assistance with your subscription, our support team is here to help.

Billing Support
[email protected]
General Support
[email protected]

Response Times

  • • Billing inquiries: Within 24 hours
  • • Cancellation support: Within 12 hours
  • • Technical issues: Within 48 hours
  • • General questions: Within 72 hours

Policy Updates

We may update this Cancellation and Refunds Policy to reflect changes in our services or legal requirements. Significant changes will be communicated via email and through our platform before taking effect.